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Terms and conditions

QUEENSBERRY HOUSE
TERMS AND CONDITIONS

On booking, a credit/debit card is required to secure the reservation.

If the reservation is cancelled more than seven days (for direct bookings) or 14 days (for third-party websites) before the arrival date there will be no cancellation charge. If the reservation is cancelled less than seven days (for direct bookings) or 14 days (for third-party websites) before the arrival date, or in the case of a no-show, the cost of the entire stay will be charged to the card. In the event of an early departure, guests will be liable for the full amount of the cost of their stay. In exceptional circumstances, this will be at the discretion of the owner. Please note that upon making a reservation the agreement becomes a legal contract.

Payment of accounts

We kindly ask that all balances are paid on departure.  Payment can be made in cash or by debit/credit card. The card used to make a reservation can be charged remotely so that contactless payment can be maintained.

Two-night minimum stay

We have in place a minimum stay of two nights to reduce our eco footprint on laundry use.

Best rate guarantee

We will not be beaten on price or the deals we offer via any third-party website. If you think you have found a better deal elsewhere please contact us.

Loyalty card scheme

Stay 12 nights and receive your next night free. Not to be used in conjunction with any other offer.

Insurance

We strongly recommend that guests purchase travel insurance.

Children

We cannot accommodate children, only over 21s.

Groups

We do not accept stag, hen or group bookings.

Pets

We regret that we are unable to accept pets.

Non-availability of accommodation

We would only cancel your reservation if your accommodation was unavailable for reasons beyond our control.  We would, however, attempt to offer you alternative accommodation.  If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the reservation. Our liability would not extend beyond this refund.

Arrival

Rooms are available during 4-7pm on the day of arrival and we kindly ask that guests check in during these times. Please note we do not have a permanent reception and therefore if you would like to check-in outside these times it must be agreed prior to your arrival. Any rooms not occupied or communications of lateness not made by 10pm will be considered as a no-show and Queensberry House has the right to re-let any such room.

Unregistered guests

All guests are required to register before their arrival.

Departure

Guests are requested to check out of their rooms by 10.30am on the day of departure, unless otherwise arranged. We reserve the right to charge any guest, who has not vacated their room by this time, a subsequent night at the appropriate daily tariff. We are happy to safely store luggage if your planned departure time is later in the day. And guests can leave their car parked outside the house once they have checked-out.

Liability

The management will not accept responsibility for any valuables lost or mislaid unless handed in for safe custody. The free parking outside Queensberry House is available on a first-come-first-serviced basis and we take no responsibility for any damages or losses incurred to vehicles, or property contained therein. Guests are reminded to take the usual precautions and not leave any valuables or other items on show in their vehicles. Our total liability to you is limited to the price of the booking and under no circumstances will we be responsible for any indirect or special damages.

Privacy policy

Any personal data we collect from you, or that you provide to us, will be processed under the terms of the General Data Protection Regulations.  Full details of our Privacy Policy can be found on our website.

Smoking/vaping

In compliance with legislation it is illegal to smoke anywhere within the premises or grounds of Queensberry House.  We apply the same rules to vaping.  Guests either found smoking/vaping within their rooms or remains of signs of smoking/vaping by leaning out of the windows will be asked to leave, with any accommodation monies already paid non-refundable. They will also be charged a fee of £50 to cover deep-cleaning costs. We also reserve the right to charge for resetting the fire alarm, relocating guests, cleaning rooms and any other associated costs. For our guests’ convenience, smoking/vaping can be done at the front of the property but at a distance of 4 metres so that smoke does not enter the property. Guests are respectfully asked to carefully extinguish any cigarettes before returning to Queensberry House.

Damage and breakages

We kindly ask guests to report any damage to fixtures and fittings as soon as it occurs as this will help ensure that repairs, replacement or cleaning works are carried out immediately and may help reduce the risk of further damage.  While we understand that accidents happen, we do reserve the right to charge for any cleaning or replacement costs.

Use of wi-fi

The provision of wi-fi services (excluding some restricted sites) are provided free of charge. However, we ask that due care and consideration is given to the amount and time taken downloading data and that all sites visited are of legal status only. Any downloads will be the sole legal responsibility of the operator. For safety purposes laptops should be turned off when left unattended.

Hot takeaway food

It is important that rooms and furnishings remain clean and fresh for the benefit of all guests.  Therefore, the consumption of hot takeaway food is not permitted in the bedrooms. However, guests are welcome to use the dining room for such meals and we will be happy to provide cutlery and plates upon request.  If we discover evidence of hot takeaway food being eaten in the bedrooms, we will have no alternative but to charge the occupants a deep-cleaning charge.

If you have any questions, please let us know.

Thank you.

 

Caroline and Miles
Queensberry House B&B