WHAT IS THE PRIVACY POLICY?

This Privacy Policy relates to the website www.queensberryhouse.com and governs the privacy of its visitors. It explains how information is collected, stored and how it is used. By using the services of Queensberry House you confirm you have read and understood the Privacy Policy.

APPLICATION OF PRIVACY POLICY

Your privacy is paramount to us when visiting www.queensberryhouse.com. For this reason your personal information will never be sold to any third parties. Likewise personal information will never be requested unless needed to provide or improve the service for you. Personal information is never shared unless you have allowed it.  Furthermore, you will not receive unsolicited emails from us.

WHAT INFORMATION IS BEING COLLECTED?

When you use the services of www.queensberryhouse.com, a variety of information is collected before, during and after you book.  Information may include:

first name, surname, email addresses and contact numbers of the person(s) making an initial enquiry about our services, booking our services or participating in our services.

Emails and other communications that you send us either via the website or via social media are stored within our email system and social media accounts. Please be aware that www.queensberryhouse.com is not responsible for data collection and privacy policies on external sites (ie social media and booking agencies) and you are encouraged to read their privacy and security policies.

WHO IS COLLECTING THE DATA?

The data is being collected by www.queensberryhouse.com.

HOW IS DATA BEING COLLECTED?

Data may be collected directly from you in person, via telephone, email or the contact form on the website. When you contact us via the contact form on the website, www.queensberryhouse.com, the form generates emails which are sent to queensberryhousemail@gmail.com.

By completing the contact form you agree to Queensberry House contacting you about our services.

WHY IS DATA BEING COLLECTED?

Data is collected solely for the purpose of providing our services to you.

HOW WILL THE DATA BE USED?

The data enables us to communicate with you, including contact by telephone and email. It also enables us to personalise our services for you.

WILL DATA BE SHARED?

Data will not be sold or rented to third party organisations.

EXTERNAL WEBSITE LINKS AND THIRD PARTIES

Queensberry House cannot be held responsible for the contents of any externally linked website. We are not responsible for data collection and privacy policies of external sites and users should note that Queensberry House cannot be held liable for any damages or implications caused by visiting any external sites or links within them. You are advised to read their privacy and security policies before providing any personal data to them.

YOUR RIGHTS AND CHOICES

Where applicable, the law requires (subject to relevant exceptions) that you may have the right to access, update, change or delete personal information. You can request changes by contacting queensberryhousemail@gmail.com.

HOW LONG IS THE DATA STORED?

We retain personal information for as long as needed to provide you with the use of our services. We are also legally obliged to store some data for a minimum amount of time for example to protect us in the event of disputes, for sales orders and payment records.

ACCESS TO STORED DATA

If you have any questions about the data we hold about you, please feel free to contact us and we will comply with your request as per our legal obligations.

OUR DETAILS

This business is owned by Caroline Egan and Miles Hargreaves, trading as Queensberry House. You can contact us here at queensberryhousemail@gmail.com.

SERVICES

TESTIMONIALS

Still one of the best B&Bs I know of

Adrian, Lincoln

Caroline and Miles were full of helpful tips to make my stay the best it could possibly be

Catherine C, London

We have stayed at this B&B for years with different owners but we can honestly say Miles and Caroline are the best. The porridge is a must

Nev & Joan, York

A warm welcome to a spotlessly clean room awaits you. A guest lounge proved invaluable as a retreat when waking early. Very good value for money in a super part of the world

John H, Ledbury

Ready to make the extra effort to turn good into excellent

John, Glasgow

I had the best night’s sleep for 20 years

John, St Helens

I strongly recommend staying here. It is definitely a six-star service

Nikki, Coventry

Simply first class. Couldn’t ask for anything more

Alan, Norfolk

If only all b&b accommodation could be like this

Jane, Liverpool