WE ARE PREPARED

TO ENSURE YOU HAVE A SAFE STAY

This page will continue to be updated as more information becomes available.

Please be reassured that your health and safety is our priority.

A maximum of six guests can be accommodated – and the usual personal service and hospitality will continue to be offered.

GOOD PRACTICE

We have been awarded the Good to Go accreditation by Visit Britain, the national standard that verifies the required health and safety processes are in place and that we have adapted our business in line with government and industry guidance to protect guests, the local community and ourselves.

CLEANING

We received 100% for cleanliness (“overall exceptional five-star standard”) at our last VisitScotland Quality Assurance grading assessment. Rigorous procedures have been implemented on top of the usual day to day cleaning. All rooms will be cleaned with appropriate products effective against Covid-19 and all touch points (door handles, light switches, table and desk surfaces etc) will be cleaned and sanitised intermittently throughout your stay.

To facilitate sanitising, some soft furnishings will be removed from the rooms. But these are available on request.

Your bedding is professionally laundered to BS EN 14065 and HTM 01-04 ensuring hygienically clean linen in line with NHS infection control measures.

Rooms will not be serviced during your stay (apart from linen changes for stays of four days or more) to protect ourselves and to protect you. All amenities you have had previously will continue to be offered, just in a different format. If you need top-ups of tea, coffee, milk, toilet rolls, towels etc, you can text/WhatsApp/phone with your requirements and these will be left outside your room.

You’ll never be too far away from a freshen-up. There is plenty of hand sanitiser stations at the entrance of the building, in your room and all communal areas.

COMMUNICATION

We will share as much information as possible to provide assurance and transparency.

Pre-arrival emails will update you on additional information relating to health and hygiene.

SOCIAL DISTANCING

The breakfast room has been reconfigured to ensure that social distancing can be adhered to.

In order to manage potential pinch points, a planned arrival time will be requested from guests and may need to be amended slightly should other guests be arriving at the same time.

We would appreciate it if guests observe social distancing not only during their stay at Queensberry House but also while they’re out and about in Moffat.

CHECKING IN… AND CHECKING OUT

Guests will have a dedicated check-in slot to ensure social distancing is maintained. A welcome drink will still be on offer. On arrival, please ensure you use the hand sanitiser that is available.

We would appreciate it if guests follow government guidelines and ask during your stay that you observe the current social distance rule, wash hands thoroughly for 20 seconds every hour, catch coughs or sneezes in a tissue, avoid handshakes and other physical contact, and observe appropriate use of face coverings.

Your keys (cleaned and sanitised) will be left in the door.

Contactless payment will be encouraged where possible. The booking system allows your payment to be charged on the card that was used to book your stay.

BREAKFAST

Guests will be asked to pre-order breakfast the night before, either verbally or via text/WhatsApp/phone. If you change your mind, don’t worry, you can always update us in the morning.

Breakfast service will be offered à la carte. A self-service buffet will not be on offer but fruit or cereal and other items will continue to be available.

Breakfast will be split into time slots to ensure social distancing is maintained.

Tables will be sanitised between sittings.

GUEST AND STAFF HEALTH

It is essential that you do not travel if you are unwell or are demonstrating any Covid-19 symptoms (fever, cough, shortness of breath, loss of smell or taste).

Please let us know if you are worried about your symptoms ahead of your stay and your booking can be moved to a future date to suit you.

If you develop symptoms during your stay, we ask that you immediately head home to self-isolate and seek a test. If you are seriously ill, you should contact the NHS immediately. The latest government advice is that if a guest has confirmed or suspected Covid-19, they must be asked to leave the guest house immediately and return home. We would then have to close Queensberry House for 14 days and cancel all bookings. If we are informed that a guest who stayed with us has subsequently been found to have Covid-19, we would have to close for 14 days.

CANCELLATION POLICY

If you think you need to cancel because you have (or have been in contact with) Covid-19, these cancellations would not carry a charge. You can either request a refund or move your dates to a time that suits you.

However, if a guest has no other option but to self-isolate at Queensberry House, they will be expected to pay for all costs incurred during their stay.

JUST RELAX…

We understand the government safety requirements will feel odd to begin with but don’t forget: it’s not forever, it’s for the best and we’re still the same people offering the same service – just an improved version!

If you have any further questions on our policies and procedures, please do not hesitate to contact us. For more information on Coronavirus, visit the Scottish Government’s help page here.

Thank you for your co-operation. Everything will be done to try to make your stay enjoyable, restful and, above all, safe.

For now, we hope all is well in your household and look forward to welcoming you back to Queensberry House when the time is right for you.

Best wishes
Caroline and Miles